Cancellation policy

Consumers have a fourteen-day right of cancellation. However, commercial buyers have no right of cancellation.

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise the right to cancel, you must inform us (MOTION TRADE s.r.o., Čerchovská 1711/4, Prague 2, CZ-120 00, Czech Republic,, Phone: +420 731 199 386) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

If you cancel this contract, we shall reimburse you for all payments, excluding transport costs, immediately and at the latest within 14 days of the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than 10 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the 10-day period has expired.

You bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please send the returned goods to our warehouse address

DSV Solutions s.r.o. / MOTION TRADE s.r.o.
Průmyslová 484
CZ-252 61 Jeneč
Czech Republic

Mo - Fri: 8:30 - 15:30

Exclusion or premature expiry of the right of cancellation

The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of cancellation does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

General information

  • Please avoid damaging and contaminating the goods. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
  • Please do not return the goods to us freight collect if possible.
  • Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.